In eDesk, it's really easy to create a dedicated Knowledge Base for each of your shops and countries, especially if you use our handy cloning…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve This help file will guide…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
We’re delighted to be in a position to make our next generation AI available to eDesk customers on a phased basis.
eDesk is the only eCommerce-focused helpdesk and therefore offers a number of extra Add-Ons to help you deliver an even better customer experience. This…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…